Refund and Returns Policy

Overview

This policy explains how returns and refunds work at Cambest. Because we sell both food products and non-food products, our policy differs depending on the type of item you purchased.

Food Products: No Returns or Refunds

For health, safety, and quality reasons, Cambest does not accept returns or offer refunds on food and consumable products once your order has been delivered. This includes all pantry staples, spices and seasonings, palm sugar, coffee and tea, snacks, nuts and cookies, noodles, ready-to-eat items, and fermented or dried fish products. This is standard practice among food retailers, since consumable goods cannot be resold once they leave our facility.

The only exception is if your food order arrives damaged, spoiled, expired, or incorrect. You must report this within 3 days of delivery. See “Damaged, Defective, or Incorrect Items” below.

Non-Food Products: 30-Day Return Policy

For products outside our food categories, such as items in our Beauty & Personal Care collection (skincare, body care, hair care, eye care, makeup, balms and herbal oils, and similar items), our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed, we can no longer offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it, in its original packaging, and accompanied by your receipt or proof of purchase.

For hygiene reasons, opened or used personal care items (skincare, makeup, and similar products) cannot be returned unless they arrived damaged or defective.

Damaged, Defective, or Incorrect Items

Regardless of product category, if you receive an item that is damaged, defective, spoiled, or not what you ordered, contact us within 3 days of delivery with your order number and photos of the item. Claims made after 3 days may not be eligible. We will arrange a replacement or refund at our discretion.

Sale Items

Only regular-priced, non-food items may be refunded. Sale items and all food products are final sale.

Refunds

Once we receive and inspect your eligible return, we will email you to confirm we received it and let you know whether your refund is approved. Approved refunds are issued to your original payment method. Processing times vary by bank and payment provider.

If you have not received your refund after a reasonable amount of time, first check with your bank or credit card provider, since processing can take a few business days. If you still have questions, contact us at info@cambest.ca.

Return Shipping

For eligible non-food returns, you are responsible for your own return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method, since we cannot guarantee receipt of returned items sent without tracking.

To start a return, contact us first at info@cambest.ca so we can confirm eligibility and provide return instructions. Please do not send items back without contacting us first.

Need Help?

Email: info@cambest.ca
Phone: 226-220-6993
Address: 102 Franklin St. N., Kitchener, ON N2A 1Y2, Canada

Note: the discretionary terms above (replacement vs. refund) are a starting policy and can be adjusted if needed.